Data Deletion

Account & Data Deletion Request

Delete Your Account

You have the right to request deletion of your Runner_X account and all associated personal data. Once deleted, this action cannot be undone.

How to Delete Your Account

Option 1: In-App Deletion

  1. Open the Runner_X app
  2. Go to Settings
  3. Tap "Account"
  4. Tap "Delete Account"
  5. Confirm your decision

Option 2: Email Request

Send an email to privacy@runnerx.app with:

  • Subject: "Account Deletion Request"
  • Your registered phone number
  • Your full name on the account

What Gets Deleted

Upon account deletion, we will permanently remove:

  • Your profile information (name, photo, bio)
  • Your phone number and email address
  • Student ID verification photo
  • Chat messages
  • Location history
  • Push notification tokens

What We May Retain

For legal and business purposes, we may retain the following in anonymized form for up to 90 days:

  • Transaction records (required for financial compliance)
  • Dispute records (if any are open or recently resolved)
  • Anonymized usage statistics

Processing Time

Account deletion requests are processed within 7 business days. You will receive a confirmation email once your data has been deleted.

Need Help?

If you have questions about data deletion or want to know what data we hold about you, contact our privacy team:

privacy@runnerx.app